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Terms Of Use

Last Updated: December 18, 2022


These Terms of Use (TOU) applies to this website , associated web sites or subsites, software, services, mobile apps and any other content – digital or otherwise herein after called Merago Content and Services (MCS) developed, created, distributed, or operated by Merago Inc and its associates (hereinafter called “Merago”). Throughout this TOU, the terms “we”, “us” and “our” refer to Merago. Merago offers MCS to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By accessing or using MCS, you agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available as hyperlink. These Terms of Use apply  to all users of the MCS.


Please read these Terms of Use carefully before accessing or using MCS. If you do not agree to all the terms and conditions of this agreement, then you may not access MCS.


Any new features or services which are added to MCS shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our software. It is your responsibility to check the software periodically for changes. Your continued use of or access to the software posting of any changes constitutes acceptance of those changes.



By agreeing to these Terms of Use, you represent that

  • you are over the age of 18 AND legally an adult in your country, state and province of residence.

  • You will not use our services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

  • You will not transmit any worms or viruses or any code of a destructive nature.

  • You are using MCS on your own free will and are completely, unconditionally responsible for the results, experiences and consequences.


A breach or violation of any of the TOU may result in an immediate termination of your privileges in the access of MCS.




Merago reserve the right to refuse service to anyone for any reason at any time.


Merago takes data security and privacy very seriously. All data received and managed by Merago is controlled with the highest levels of security. However, you understand that any information you provide (not including credit card information), may be transferred unencrypted as access to MCS involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or user devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the MCS, use of MCS, or access to MCS or any contact through which MCS is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



MCS content  is provided for general information only and should not be relied upon or used as the sole basis for making health and wellness decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on MCS is at your own risk.




Any charges for use of MCS are subject to change without notice.


Merago reserve the right at any time to modify or discontinue MCS (or any part thereof) without notice at any time.


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of MCS.




Merago reserve the right to refuse/cancel any consultations you requested with us. In the event that we make a change to or cancel the consultations, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the request was made.


You agree to provide current, complete and accurate account information for all transactions made at our software. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.





You agree that your comments will not violate anyone, you may not use a false e-mail address, pretend to be someone other than yourself. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you anywhere.




Your submission of personal information and use of MCS is governed by our Privacy Policy. By using MCS, you agree to and comply with our Privacy Policy.




Occasionally there may be typographical errors, inaccuracies or omissions in MCS. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel at any time without prior notice (including after you have submitted your order).




You agree to indemnify, defend and hold harmless Merago and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference including the Privacy Policy, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination not affecting the validity and enforceability of any other remaining provisions.




Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use MCS, or when you cease using MCS.




Terms of Use and any policies or operating rules posted by us in respect to MCS constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).


Any ambiguities in the interpretation of these Terms of Use shall be resolved in favor of Merago.




These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable laws of the jurisdictions where MCS Services are explicitly offered by us.




This document is the latest, and current version of our Terms of Use at all times and overrides any other prior versions or variations you may have access to.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use or the MCS by posting updates and changes to MCS. It is your responsibility to check MCS content and communication periodically for changes. Your continued use of or access to MCS following the posting of any changes to these Terms of Use constitutes acceptance of those changes.


Merago Fees.


Merago MCS is a health and wellness facilitation platform and service. It enables you to connect with healthcare services, providers and access care. MCS services are a combination of free and paid for services. Our services and fees at any point in time are what is available in the Merago app. Our fees include the following:

  • External service provider fees. Examples are: Fees paid to doctors, hospitals, pharmacies.

  • GST and other taxes. These are levied by local, state and federal tax departments.

  • Payment and fund transfer fees. Payment gateway fees, bank fees etc.


Our charges form MCS is a combination of the above fees. We may from time to time completely at our discretionissue discounts, incentives etc that may affect the above fees.


Cancellations and Refunds.


From time to time we may have reasons to issue a refund or a credit to you in lieu of access to MCS.  Our refund policy is as follows:

  • Refunds are provided one of three ways at the discretion of Merago:

    • Refund to the Merago Wallet. The Merago wallet is an electronic wallet that holds your funds and can be used to pay for services in MCS. Funds in the Merago Wallet can also be transferred out of Merago.

    • Refund as a Merago Credit. Merago may choose to refund to an in-app credit that can be used for MCS services in the Merago app.

    • Refund as a Coupon Code. Merago may choose to issue a one-time, limited time coupon code

  • If you cancel an appointment or an order with Merago before the start time or before the cutoff date published by us for delivery of services, you may be eligible for a refund. From time to time we may change the terms of how much time you have, to cancel an appointment or an order before the appointment date and time, and the quantum of the refund.

  • Movement of funds in and out of the Merago Wallet may attract service fees as it may involve external financial institutions.

  • Skin care case reviews include image retake and resubmissions that require you to respond in a timely manner. Per current policy if you do not respond within three (3) days of requesting a image retake and resubmit, the case will be closed as abandoned and no refunds will be given. 

  • The current rules are as given below:

Merago Refund Rules.tiff

Refunds and credits shall be processed and made available to you within 7 days of the event that triggered the need for the credit.


Questions about the Terms of Use should be sent to us at 

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