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Terms Of Use

Last Updated: October 10, 2023

These Terms of Use (TOU) applies to this website , associated web sites or subsites, software, services, mobile apps and any other content – digital or otherwise herein after called Merago Content and Services (MCS) developed, created, distributed, or operated by Merago Inc and its associates (hereinafter called “Merago”). Throughout this TOU, the terms “we”, “us” and “our” refer to Merago. Merago offers MCS to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By accessing or using MCS, you agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available as hyperlink. These Terms of Use apply  to all users of the MCS.

 

Please read these Terms of Use carefully before accessing or using MCS. If you do not agree to all the terms and conditions of this agreement, then you may not access MCS.

 

Any new features or services which are added to MCS shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our software. It is your responsibility to check the software periodically for changes. Your continued use of or access to the software posting of any changes constitutes acceptance of those changes.

 

SECTION 1 – YOUR REPRESENTATION


By agreeing to these Terms of Use, you represent that

  • you are over the age of 18 AND legally an adult in your country, state and province of residence.

  • You will not use our services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

  • You will not transmit any worms or viruses or any code of a destructive nature.

  • You are using MCS on your own free will and are completely, unconditionally responsible for the results, experiences and consequences.

 

A breach or violation of any of the TOU may result in an immediate termination of your privileges in the access of MCS.

 

SECTION 2 - GENERAL CONDITIONS

 

Merago reserve the right to refuse service to anyone for any reason at any time.

 

Merago takes data security and privacy very seriously. All data received and managed by Merago is controlled with the highest levels of security. However, you understand that any information you provide (not including credit card information), may be transferred unencrypted as access to MCS involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or user devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the MCS, use of MCS, or access to MCS or any contact through which MCS is provided, without express written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

MCS content  is provided for general information only and should not be relied upon or used as the sole basis for making health and wellness decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on MCS is at your own risk.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND CHARGES

 

Any charges for use of MCS are subject to change without notice.

 

Merago reserve the right at any time to modify or discontinue MCS (or any part thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of MCS.

 

SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

Merago reserve the right to refuse/cancel any consultations you requested with us. In the event that we make a change to or cancel the consultations, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the request was made.

 

You agree to provide current, complete and accurate account information for all transactions made at our software. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

 

SECTION 6 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

You agree that your comments will not violate anyone, you may not use a false e-mail address, pretend to be someone other than yourself. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you anywhere.

 

SECTION 7 - PERSONAL INFORMATION

 

Your submission of personal information and use of MCS is governed by our Privacy Policy. By using MCS, you agree to and comply with our Privacy Policy.

 

SECTION 8 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be typographical errors, inaccuracies or omissions in MCS. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel at any time without prior notice (including after you have submitted your order).

 

SECTION 9 - INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless Merago and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference including the Privacy Policy, or your violation of any law or the rights of a third-party.


SECTION 10- SEVERABILITY


In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination not affecting the validity and enforceability of any other remaining provisions.

 

SECTION 11 - TERMINATION

 

Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use MCS, or when you cease using MCS.

 

SECTION 12 - ENTIRE AGREEMENT

 

Terms of Use and any policies or operating rules posted by us in respect to MCS constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).

 

Any ambiguities in the interpretation of these Terms of Use shall be resolved in favor of Merago.

 

SECTION 13 - GOVERNING LAW

 

These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable laws of the jurisdictions where MCS Services are explicitly offered by us.

 

SECTION 14 - CHANGES TO TERMS OF USE

 

This document is the latest, and current version of our Terms of Use at all times and overrides any other prior versions or variations you may have access to.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use or the MCS by posting updates and changes to MCS. It is your responsibility to check MCS content and communication periodically for changes. Your continued use of or access to MCS following the posting of any changes to these Terms of Use constitutes acceptance of those changes.


SECTION 15 – FEES, CANCELLATIONS AND REFUNDS.


Merago Fees.

 

Merago MCS is a health and wellness facilitation platform and service. It enables you to connect with healthcare services, providers and access care. MCS services are a combination of free and paid for services. Our services and fees at any point in time are what is available in the Merago app. Our fees include the following:

  • External service provider fees. Examples are: Fees paid to doctors, hospitals, pharmacies.

  • GST and other taxes. These are levied by local, state and federal tax departments.

  • Payment and fund transfer fees. Payment gateway fees, bank fees etc.

 

Our charges form MCS is a combination of the above fees. We may from time to time completely at our discretionissue discounts, incentives etc that may affect the above fees.

 

Cancellations and Refunds.

 

From time to time we may have reasons to issue a refund or a credit to you in lieu of access to MCS.  Our refund policy is as follows:

  • Refunds are provided one of three ways at the discretion of Merago:

    • Refund to the Merago Wallet. The Merago wallet is an electronic wallet that holds your funds and can be used to pay for services in MCS. Funds in the Merago Wallet can also be transferred out of Merago.

    • Refund as a Merago Credit. Merago may choose to refund to an in-app credit that can be used for MCS services in the Merago app.

    • Refund as a Coupon Code. Merago may choose to issue a one-time, limited time coupon code

  • If you cancel an appointment or an order with Merago before the start time or before the cutoff date published by us for delivery of services, you may be eligible for a refund. From time to time we may change the terms of how much time you have, to cancel an appointment or an order before the appointment date and time, and the quantum of the refund.

  • Movement of funds in and out of the Merago Wallet may attract service fees as it may involve external financial institutions.

  • Skin care case reviews include image retake and resubmissions that require you to respond in a timely manner. Per current policy if you do not respond within three (3) days of requesting a image retake and resubmit, the case will be closed as abandoned and no refunds will be given. 

  • The current general rules are as given below. For provider specific rules, please see the provider profile on the Merago app :

Merago Refund Rules.tiff

Refunds and credits shall be processed and made available to you within 7 days of the event that triggered the need for the credit.

SECTION 16 - MERAGO PRESCRIPTION POLICY

Merago empanels only NMC certified qualified doctors licensed to practice medicine, who give out prescriptions for various ailments, if medically necessary after coming to a clinical diagnosis.

Our doctors provide medication prescriptions for Merago clients for a wide range of conditions. Types of medications commonly prescribed are supportive and symptomatic as laid down by regulations. These may be new prescriptions or refill of existing prescriptions for maintenance medicines (e.g., blood pressure medication, etc.), as medically indicated. All prescriptions furnished by a Merago doctor are issued in accordance with applicable national guidelines as well as Merago policy.

Merago reserves the right to limit the types of medications that may be prescribed by its network doctors.

The Board of Governors, the National Medical Commission (NMC) has adopted the “Telemedicine Practice Guidelines” and has included it as an amendment to the NMC (Professional Conduct, Etiquette and Ethics) Regulations, 2002 after approval by the Ministry of Health and Family Welfare, Government of India.

The following tenets of the guidelines will be diligently followed :

  • Prescribing medications, via telemedicine consultation is at the professional discretion of the provider. It entails the same professional accountability as in the traditional in-person consult. If a medical condition requires a particular protocol to diagnose and prescribe as in the case of an in-person consult then the same prevailing principle will be applicable to a telemedicine consult.

  • The provider will prescribe medicines via telemedicine ONLY when he/she is satisfied that he/she has gathered adequate and relevant information about the patient’s medical condition, and that the prescribed medicines are in the best interest of the patient.

  • The process of Prescribing Medicines will mandatorily be done after the provider has arrived at a clinical diagnosis and documents it, without which the prescription will be invalid, and the process can amount to professional misconduct.

  • List O Medications: The provider can prescribe List O medications which are safe to be prescribed through any mode of tele consultation. The drugs included in this category are over the counter medications (like Paracetamol, ORS solutions, cough medications, etc.), and medicines that may be deemed necessary during public health emergencies.

  • List B medications: The provider can prescribe List B medications, which are medications prescribed to a patient who is undergoing follow-up consultation, being previously prescribed during an in-person consult for the same medical condition.

 

  • Prohibited List: These are Medicines listed in Schedule X of Drug and Cosmetic Act and Rules including any Narcotic, Psychotropic and controlled drugs listed in the Narcotic Drugs and Psychotropic Substances, Act, 1985. These medications have a high potential for abuse and could harm the patient or society at large if used improperly.  The Provider cannot prescribe medicines from this list after a teleconsultation.

 

The provider shall issue a prescription as per the NMC (Professional Conduct, Etiquette and Ethics) Regulations and shall not contravene the provisions of the Drugs and Cosmetics Act and Rules.

The Provider shall provide either a photo, scan, or digital copy of a signed prescription or e-Prescription to the patient via email or any messaging platform after consultation.

In case the Provider is transmitting the prescription directly to a pharmacy, he/she must ensure explicit consent of the patient that entitles him/her to get the medicines dispensed from any pharmacy of his / her choice.

SECTION 17 - CONTACT INFORMATION

Questions about the Terms of Use should be sent to us at support@merago.com 

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