Last Updated: October 10, 2023
SECTION 1 – YOUR REPRESENTATION
you are over the age of 18 AND legally an adult in your country, state and province of residence.
You will not use our services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You will not transmit any worms or viruses or any code of a destructive nature.
You are using MCS on your own free will and are completely, unconditionally responsible for the results, experiences and consequences.
A breach or violation of any of the TOU may result in an immediate termination of your privileges in the access of MCS.
SECTION 2 - GENERAL CONDITIONS
Merago reserve the right to refuse service to anyone for any reason at any time.
Merago takes data security and privacy very seriously. All data received and managed by Merago is controlled with the highest levels of security. However, you understand that any information you provide (not including credit card information), may be transferred unencrypted as access to MCS involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or user devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the MCS, use of MCS, or access to MCS or any contact through which MCS is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
MCS content is provided for general information only and should not be relied upon or used as the sole basis for making health and wellness decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on MCS is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND CHARGES
Any charges for use of MCS are subject to change without notice.
Merago reserve the right at any time to modify or discontinue MCS (or any part thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of MCS.
SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
Merago reserve the right to refuse/cancel any consultations you requested with us. In the event that we make a change to or cancel the consultations, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the request was made.
You agree to provide current, complete and accurate account information for all transactions made at our software. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 6 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
You agree that your comments will not violate anyone, you may not use a false e-mail address, pretend to be someone other than yourself. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you anywhere.
SECTION 7 - PERSONAL INFORMATION
SECTION 8 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be typographical errors, inaccuracies or omissions in MCS. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel at any time without prior notice (including after you have submitted your order).
SECTION 9 - INDEMNIFICATION
SECTION 10- SEVERABILITY
SECTION 11 - TERMINATION
SECTION 12 - ENTIRE AGREEMENT
SECTION 13 - GOVERNING LAW
SECTION 15 – FEES, CANCELLATIONS AND REFUNDS.
Merago MCS is a health and wellness facilitation platform and service. It enables you to connect with healthcare services, providers and access care. MCS services are a combination of free and paid for services. Our services and fees at any point in time are what is available in the Merago app. Our fees include the following:
External service provider fees. Examples are: Fees paid to doctors, hospitals, pharmacies.
GST and other taxes. These are levied by local, state and federal tax departments.
Payment and fund transfer fees. Payment gateway fees, bank fees etc.
Our charges form MCS is a combination of the above fees. We may from time to time completely at our discretionissue discounts, incentives etc that may affect the above fees.
Cancellations and Refunds.
From time to time we may have reasons to issue a refund or a credit to you in lieu of access to MCS. Our refund policy is as follows:
Refunds are provided one of three ways at the discretion of Merago:
Refund to the Merago Wallet. The Merago wallet is an electronic wallet that holds your funds and can be used to pay for services in MCS. Funds in the Merago Wallet can also be transferred out of Merago.
Refund as a Merago Credit. Merago may choose to refund to an in-app credit that can be used for MCS services in the Merago app.
Refund as a Coupon Code. Merago may choose to issue a one-time, limited time coupon code
If you cancel an appointment or an order with Merago before the start time or before the cutoff date published by us for delivery of services, you may be eligible for a refund. From time to time we may change the terms of how much time you have, to cancel an appointment or an order before the appointment date and time, and the quantum of the refund.
Movement of funds in and out of the Merago Wallet may attract service fees as it may involve external financial institutions.
Skin care case reviews include image retake and resubmissions that require you to respond in a timely manner. Per current policy if you do not respond within three (3) days of requesting a image retake and resubmit, the case will be closed as abandoned and no refunds will be given.
The current general rules are as given below. For provider specific rules, please see the provider profile on the Merago app :
Refunds and credits shall be processed and made available to you within 7 days of the event that triggered the need for the credit.
SECTION 16 - MERAGO PRESCRIPTION POLICY
Merago empanels only NMC certified qualified doctors licensed to practice medicine, who give out prescriptions for various ailments, if medically necessary after coming to a clinical diagnosis.
Our doctors provide medication prescriptions for Merago clients for a wide range of conditions. Types of medications commonly prescribed are supportive and symptomatic as laid down by regulations. These may be new prescriptions or refill of existing prescriptions for maintenance medicines (e.g., blood pressure medication, etc.), as medically indicated. All prescriptions furnished by a Merago doctor are issued in accordance with applicable national guidelines as well as Merago policy.
Merago reserves the right to limit the types of medications that may be prescribed by its network doctors.
The Board of Governors, the National Medical Commission (NMC) has adopted the “Telemedicine Practice Guidelines” and has included it as an amendment to the NMC (Professional Conduct, Etiquette and Ethics) Regulations, 2002 after approval by the Ministry of Health and Family Welfare, Government of India.
The following tenets of the guidelines will be diligently followed :
Prescribing medications, via telemedicine consultation is at the professional discretion of the provider. It entails the same professional accountability as in the traditional in-person consult. If a medical condition requires a particular protocol to diagnose and prescribe as in the case of an in-person consult then the same prevailing principle will be applicable to a telemedicine consult.
The provider will prescribe medicines via telemedicine ONLY when he/she is satisfied that he/she has gathered adequate and relevant information about the patient’s medical condition, and that the prescribed medicines are in the best interest of the patient.
The process of Prescribing Medicines will mandatorily be done after the provider has arrived at a clinical diagnosis and documents it, without which the prescription will be invalid, and the process can amount to professional misconduct.
List O Medications: The provider can prescribe List O medications which are safe to be prescribed through any mode of tele consultation. The drugs included in this category are over the counter medications (like Paracetamol, ORS solutions, cough medications, etc.), and medicines that may be deemed necessary during public health emergencies.
List B medications: The provider can prescribe List B medications, which are medications prescribed to a patient who is undergoing follow-up consultation, being previously prescribed during an in-person consult for the same medical condition.
Prohibited List: These are Medicines listed in Schedule X of Drug and Cosmetic Act and Rules including any Narcotic, Psychotropic and controlled drugs listed in the Narcotic Drugs and Psychotropic Substances, Act, 1985. These medications have a high potential for abuse and could harm the patient or society at large if used improperly. The Provider cannot prescribe medicines from this list after a teleconsultation.
The provider shall issue a prescription as per the NMC (Professional Conduct, Etiquette and Ethics) Regulations and shall not contravene the provisions of the Drugs and Cosmetics Act and Rules.
The Provider shall provide either a photo, scan, or digital copy of a signed prescription or e-Prescription to the patient via email or any messaging platform after consultation.
In case the Provider is transmitting the prescription directly to a pharmacy, he/she must ensure explicit consent of the patient that entitles him/her to get the medicines dispensed from any pharmacy of his / her choice.
SECTION 17 - CONTACT INFORMATION